Privacy Policy

This privacy policy sets out the scope, terms and practices related to our privacy policy with regards to use of KEMP SINGAPORE PTE LTD’s website and the process through which we collect, use and disclose information for and on our website.

KEMP SINGAPORE PTE LTD is strongly committed to protecting your privacy and complying with your choices when it comes to personal data and information. All personal and non-personal information collected is safeguarded according to national and international guidelines and standards.

KEMP SINGAPORE PTE LTD may from time to time update its privacy policy without any prior notice given. Please check the effective date to be aware on when was policy last updated to be familiar with the latest version.


Effective Date: 1st June 2018


  • Consent of Collection and Usage of Personal Information

Personal information refers to information that identifies you as an individual; such as your name, mailing address, email address, contact number, model purchased etc. This is only obtained when you voluntarily provide them to us upon consent.

We will collect your personal information for the following purposes:


  1. Providing services to you such as enquiry response, processing a transaction, e-warranty registration, delivery and after-sales service
  2. Marketing and communication with you in relation to products and services offered by KEMP SINGAPORE PTE LTD (via post, facsimile transfer, electronic mail, telephone and/or mobile phone SMS and/or IM messages)

iii. Verification of information may be done should there be a need for us to do so, either to confirm information rendered or to confirm transaction details

Personal information may be obtained from:


  1. Your use of this website
    ii.   Transactions carried out over this website
    iii.  Your subscription to the website services and;
    iv.  Your participation in our contests or sweepstakes

When you provide us with the above personal information, you consent that it can be used for the above purposes. KEMP SINGAPORE PTE LTD and its staff and approved agents are authorized holders of such information for the purpose of delivering and providing the necessary services. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that requires registration.

  • Access to Personal Information, Including Correction and Updating of Personal Information


KEMP SINGAPORE PTE LTD may, upon your written request to us, allow you to view your stored individual personal information and where necessary, we will update the information accurately for KEMP SINGAPORE PTE LTD in order to render necessary service and works to be done (Refer to point 10 for contact details)

We reserve the right to charge a reasonable administrative fee for this service. In exceptional circumstances, we reserve the right to deny you access to your personal information and may provide an explanation as required by applicable laws.

Exceptional circumstances include where:

  1. An investigating authority or government institution objects to KEMP SINGAPORE PTE LTD complying with a customer’s request
  2. Data is collected in connection with an investigation of a breach contract, suspicion of fraudulent activities or contravention of law
  • Disclosure of Personal data


Where KEMP SINGAPORE PTE LTD discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy policy.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, KEMP SINGAPORE PTE LTD may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights

  • Choice of Opting Out


KEMP SINGAPORE PTE LTD will only contact you if you consent to be contacted. If you choose to receive electronic mails or text messages, we may send you messages describing updates, new product launches or promotional offers.

You can choose to stop receiving such marketing information at any point of time. Simply state your request in writing and send it to us and we will make the requested changes within 7 working days. (Refer to point 10 for contact details.) After opting out, kindly note that you will no longer receive updates or promotional offers from us.

You can also choose to opt-out by clicking on the link provided in our electronic mailings at the bottom of the mailer.

  • Securing your data and information


KEMP SINGAPORE PTE LTD will undertake strong and secure technical and organisational precautions to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. This will include the use of firewalls, secured servers and restricted employee and authorised agent access.

Information relating to electronic transactions entered via this website will be protected by encryption technology.

  • Cookies, IP (Internet Protocol) Address and Clickstream


KEMP SINGAPORE PTE LTD may use “cookies”, where a small data file is sent to your browser to store and track information about you when you enter our websites. The cookie is used for the purpose of facilitating and enhancing your communication and interaction with our website. Cookies may track information such as the number of users and their frequency of use, profiles of users and their preferred sites.

While this cookie can tell us when you enter our sites and which pages you visit, it cannot read data off your hard disk.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, alternatively, you may flush them from your browser by adjusting your web browser preferences. These actions may prevent you from taking full advantage of the website.

Your Internet Protocol (IP) Address may used to help diagnose problems with our server and to administer our website. Your IP address may also be used to help identify you and to gather demographic information.

As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data”, can be collected and stored by a website’s server. Clickstream data can tell us the type of computer and browsing software you use.

We may use clickstream data to determine how much time you spend on each page of our site, how you navigate throughout the site and how we may tailor our web pages to better meet your needs.


  • Cross-border data transfers


Information that KEMP SINGAPORE PTE LTD collects may be stored and processed in and transferred between any of the countries in which we or our associated group of companies operates in to enable the use of the information in accordance with this privacy policy.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.

You agree to such cross-border transfers of personal information.

  • Other Websites


Our privacy policy applies solely to information collected on KEMP SINGAPORE PTE LTD’s website. The site however contains links to other third party websites.

KEMP SINGAPORE PTE LTD is not responsible for the privacy policy of web sites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply.

We strongly advise you to review the third parties’ privacy policies before providing any data to them, as their practices are not covered by this Privacy Policy. We have no liability or responsibility for those sites or their own policies.

  • Acceptance and Consent of this Policy

By using KEMP SINGAPORE PTE LTD’s website, you signify your consent to our privacy policy. If you do not agree with the terms of this privacy policy, please do not use our site. This privacy policy supersedes all privacy policies and other similar standards previously issued by us. This privacy policy is subject to updates and other changes from time to time. Your continued use of our site following the posting of changes to this privacy policy means you accept these changes.


If you have any questions about this privacy policy or KEMP SINGAPORE PTE LTD’s treatment of your personal information or have reason to believe that this privacy policy was not enforced, please contact us:

Via email at


Via post to 8 Jalan Kilang Barat, #05-05 Central Link Singapore 159351, Singapore


Via telephone: +65-6272-5337